Customer Service Frontliner - Retail Banking

Join Bank Mega as a Customer Service Frontliner in the vibrant heart of Bali! This is your opportunity to become the face of exceptional banking services, delivering personalized solutions to our valued customers in high-traffic retail locations across Badung. As a frontliner, you'll be the first point of contact, ensuring every customer interaction is seamless, professional, and memorable.

At Bank Mega, we pride ourselves on being a trusted name in banking, and your role is crucial in maintaining our reputation. You'll work in a dynamic environment, using our in-house CRM system, Bank Mega CRM, to manage customer inquiries and transactions efficiently. This role offers a unique blend of customer service and banking expertise, with opportunities for growth and development.

If you're passionate about customer service, thrive in a fast-paced environment, and are eager to make a difference in the banking industry, Bank Mega invites you to join our team in Badung. We offer a competitive salary package and a supportive work culture that values your contributions.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by greeting and assisting customers in person and over the phone
• Handle customer inquiries, complaints, and transactions using Bank Mega CRM
• Promote and explain banking products and services to customers
• Resolve customer issues promptly and professionally, ensuring customer satisfaction
• Maintain accurate and up-to-date records of customer interactions and transactions
• Collaborate with the team to achieve daily and monthly targets
• Participate in training and development programs to enhance your skills and knowledge
• Adhere to bank policies and procedures, ensuring compliance with regulations

🎓 Kualifikasi & Syarat

• High school diploma or equivalent
• Minimum of 2 years of experience in customer service or retail banking
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficiency in using Bank Mega CRM and other banking software
• Ability to work in a fast-paced, high-volume environment
• Familiarity with banking products and services
• Ability to work shifts, including weekends and holidays, as required

🛠️ Keahlian

Lowongan Terkait